Shipping policy

City Pharmacy online shop Shipping policies and Delivery

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 1-2 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on the specific item, please contact us at nadine@citypharmacy.com.na with your questions.

Our preferred shipping company is Nampost courier or Air mail.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

International Shipments
City Pharmacy online store ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.